Sergio George Anderson
Tourism Professional & Hospitality Expert
Professional Summary
Experienced hospitality professional with extensive background in tourism, hotel management, diving instruction, and customer service. Proven track record in managing reservations, leading teams, and delivering exceptional guest experiences. Multilingual communication skills and deep understanding of international tourism operations.
Technical Skills
Soft Skills
Languages
Certifications
Professional Experience
Reservation Manager & Tourist Guide
Managing reservations from website and OTA platforms, updating availability using channel management software, providing customer assistance and quick responses, guiding food and wine tours to local producers, optimizing revenue and customer satisfaction.
Front Desk Receptionist
Provided exceptional customer service to international guests, managed hotel reservations and check-in/check-out procedures, handled customer inquiries and special requests, coordinated with housekeeping and maintenance departments.
PADI Diving Instructor & Center Manager
IDC Staff Instructor certified to train diving instructors, managed diving center operations, conducted underwater tours and diving expeditions, ensured safety protocols and emergency response procedures, provided multilingual instruction to international clients.
Education & Training
National & International Logistics Technician
Specialized certification in logistics and supply chain management with focus on international operations and transportation coordination.
HACCP Level 1 for Food Industry Operators
Food safety and hygiene certification essential for food industry professionals, covering hazard analysis and critical control points.
IDC Staff Instructor PADI
Highest level of PADI diving instructor certification, qualified to conduct Instructor Development Courses and certify new diving instructors.