Hi, I'm Sergio George Anderson

Hospitality Professional Tourism Expert Diving Instructor Customer Service Specialist

Experienced hospitality professional with background in tourism, customer service, and administration. Passionate about delivering exceptional guest experiences.

Contact Me My Resume

About Me

Sergio George Anderson

Who am I?

I am Sergio George Anderson, a hospitality professional with extensive experience in front office, tourism, and customer service. With years of experience in reservation management, guest relations, and operations, I've developed strong skills in client communication and service excellence.

My diverse background includes roles in hotel reception, tour guiding, diving instruction, and restaurant management. I'm passionate about delivering exceptional experiences and have a knack for problem-solving and multitasking in fast-paced environments.

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My Skills

Technical Skills
Soft Skills
Languages

Microsoft Office (Excel, Word, PowerPoint)

85%

Channel Management Software

90%

Micros Opera Hotel Management

95%

Web Development (PHP, HTML, Joomla)

75%

Adobe Photoshop

70%

Customer Service

95%

Hospitality Management

90%

Complaint Management

85%

Team Leadership

85%

Tour Guiding

90%

Italiano

Fluente

Inglese

Avanzato

Spagnolo

Base

Francese

Base

Arabo

Base

My Portfolio

12 projects found

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My Resume

Download my detailed resume to learn more about my education, experience, and achievements.

Education & Certifications

National & International Logistics Technician

2016

HACCP Level 1 for Food Industry Operators

2015

IDC Staff Instructor PADI

2004

EFR Instructor (BLS for adults & infants + AED)

2003

Middle School Diploma

1978–1981

Middle School "Anna Frank", Cinisello Balsamo

Experience

Reservation Manager & Tourist Guide

Dec 2022 – Present

Parmalook Srl

Managing reservations, updating availability, providing customer assistance, and guiding food and wine tours to local producers.

Front Desk Receptionist

Apr 2016 – Nov 2022

Starhotels Spa

Managed check-ins, live-ins, and check-outs, handled cash activities, communications between departments, and managed emails, reviews, and reservations.

Customer Service, Operations Manager & Diving Instructor

Sep 2009 – Sep 2015

Compagnia del Mar Rosso

Welcomed international guests, managed yacht operations and staff, handled accounting and client relations, and conducted sales and marketing activities.

Testimonials

What colleagues and clients say about working with me

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Contact Me

Email

info@sergioanderson.com

Phone

+39 366 332 9326

Location

Strada Chiesa 8, Collecchio (PR) 43044, Italy

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Role

Duration

Skills